You have up to 30-days
from the delivery date to return any of our
items no questions asked for the full price
of the item. Items must be in its original
condition sent to you. Shipping, handling
and insurance costs are not refundable.
To return an item to us, simply send the
item with a note with the eBay item number
back to the “FROM” address on the shipping
label on your received package. Please allow
a few days for the item to reach us through
the mail. When we receive your item, we will
refund the full item price to the same
account used to pay for the item. You do not
have to file a dispute to get a refund. If
you have any concerns about your refund
status, please email us at
sales@diamondoction.com
and we will
reply with the refund status.
You
can exchange your item for another after
paying the difference. I
received the wrong item. Please notify us and
return the item to the “FROM” address on
your package with a note. When we receive
your item, we will send you the correct
item. If your item is no longer available,
we will offer you an exchange for a similar
item or we will refund the full payment you
made and the return shipping costs.
Yes. Mounted items are
returnable with the same return policy as
above. You can also exchange your mounted
item by paying the difference of the new
item
If the delivery person comes to you with a
damaged package, do not sign the release
yet. First check that all of your items
match the packing list. If they match, then
sign the release. If it doesn’t match, tell
the carrier to claim your package is damaged
and that items are missing. The carrier will
fill out a damage claim form for you to
sign. After the paper work is done, you have
to accept your damaged package and a copy of
the claim form. If you accept a damaged
package without a damage claim, we can not
offer any refunds. After you have inspected
your items and determined which items are
missing, email us with a copy of your claim
form and the eBay item numbers of the
missing items.
Once we receive the item, you will be
refunded within 2-3 business days. During
our Holiday schedules, refunds will be
delayed until we reopen for business.
If you are unhappy with your item or our
service, please contact us at
sales@diamondoction.com
as soon as possible and we will try to
resolve the issue. We make every attempt to
keep our customers happy. Please do not post
neutral or negative feedback before trying
to resolve the problem with us first.
There should not be any reason to file a
dispute for your purchase for any reason. We
make every effort to keep our customers
happy. We always solve the problem to the
customers favor. Filing a dispute will only
complicate the process of us resolving any
problems ourselves.
